Our dedicated team of professional staff are committed to providing patients with the highest standards of care. Throughout our patients’ stay, from pre-admission to discharge, each patient will be treated with the utmost respect and dignity.
Pre-admission is an important part of your hospital care. To ensure we can confirm your admission, financial and other arrangements, we ask that you:
- Fill in the online admission form, or complete the admission paperwork that you received from your doctor, as soon as possible and send it back to the hospital. This must be completed a minimum of 3 business days before your admission.
Please have the following ready when you fill in your admission form:
- Personal/Next of Kin details
- Medicare Card
- Funding details (e.g. DVA, Private health insurance, Workcover or self-funding)
- Benefit details (e.g. pharmacy benefit card, pension card, safety net)
- Item numbers (if these were quoted by doctors’ rooms)
If you have any concerns with step 1 please contact our customer service team:
Monday to Friday 7:00am to 6:00pm (Qld time)
Toll Free: 1300 130 080
If you have private health insurance, please contact your health fund to confirm any excess or waiting periods. We know that health and billing charges can be difficult to understand and we will contact you before your admission either by phone or letter regarding your out-of-pocket expenses; however we also advise that you seek clarification from your health fund.
Nursing Pre-admission Information
Prior to coming to hospital you are also required to complete the “Patient History Form”. If you would like assistance with completion of this form or have concerns or special needs regarding your admission, please phone the Pre-admission Clinic Nurse.
If your completed “Patient History Form” will not reach the hospital within 3 business days of your admission please phone the Pre-admission Registered Nurse who will complete the relevant health information details by phone.
Monday to Thursday
8:00am to 7:00pm (Qld time)
Toll free 1800 426 097
Your surgeon will advise you of your admission time and what time to stop eating and drinking in preparation for your procedure/surgery
DAY OF ADMISSION INFORMATION
On the day of admission
- Bathe or shower at home. Please do not apply creams, powder or deodorant after bathing
- Wear clean (freshly laundered), loose, comfortable clothing
- Do not wear make-up or jewellery
- Do not smoke or drink alcohol or use recreational drugs for 24 hrs prior to admission
NB. You may wear dentures to the operating theatre
Children may go to procedures in their own pyjamas. These pyjamas must be cotton or cotton interlock with button through/loose fitting tops.
What to bring to hospital
- Any letters from your doctor
- Method for settling your account
- Current health summary from your GP
- X-rays / scans (relevant to the procedure)
- All medications you are currently taking (including Diabetes medication).Please also bring any medications you have been instructed to withhold pre surgery e.g. Warfarin
- Glasses and physical aids (walking sticks, hearing aids, etc.)
- Sufficient cash for incidental expenses (no more than $40)
- Certified copy of Advanced Health Directive or Enduring Power of Attorney (if available)
- Consent forms (and any other admission papers) not already forwarded to the hospital
NB. If your infant requires baby formula please bring this with you. If your child has special dietary requirements please advise the nursing staff.
If your doctor has advised the possibility of an overnight stay, please also bring
- Sleep wear, dressing gown and slippers or comfortable shoes
- Personal toiletries (toothbrush, toothpaste, soap)
- CPAP machine (for sleep apnoea) if applicable
What not to bring
- Large sums of money
- Other valuables
Please note the hospital accepts no responsibility for patients’ possessions, including jewellery, watches and money.
Preparing for Home
Planning for your discharge is important. Please consider and arrange (or discuss any concerns with your doctor or nurse on admission):
- Transport arrangements to return home
- Your capacity to care for yourself or others when you return home
If you have had a procedure requiring an anaesthetic you will not be able to drive home so please make arrangements for a responsible adult to drive you home. If you live alone and are having intravenous sedation or a general anaesthetic, you need to arrange to either stay with someone or have someone to stay with you the night following you surgery. It is important that for 24hrs you do not drive, drink alcohol, make any important decisions or sign any legal documents.
Discharge is on or before 10:00am. Please present to Reception for discharge, and to finalise your account prior to leaving the hospital.
The designated patient pick-up area is located next to the Ramsay Pharmacy, opposite the John Flynn Medical Centre.
Most patient rooms are spacious single rooms with ensuite, and have either panoramic ocean views or restful views of the fountain court and surrounding gardens. Every effort is made to accommodate you in the room of your choice.
Visitors and Family Accommodation
There are a variety of accommodation facilities available within 5 minutes drive of Coolangatta Airport and John Flynn, situated close to local beaches and shopping centres. A few of these facilities are listed below:
It is recommended that patients do not bring any valuables to the hospital.